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Draft — counsel sign-off is required before public launch.
Version: 2026-08-19.1 Effective: 2026-08-19 (draft)

Terms of Service

DRAFT — counsel sign-off required before public launch. ⚠️ This document must be reviewed by a qualified lawyer before it is offered to any customer. It states the intended commercial terms in plain language so counsel can make them legally operative — it is not the executed contract. Do not present this to a customer as binding as-is.

Version: 2026-08-19.1 Effective: 2026-08-19 (draft)

These Terms of Service ("Terms") are the agreement between Little Collie Shepherd ("LCS", "we", "us") and the customer ("you") for the use of our comment-moderation service (the "Service"). By creating a workspace, or by continuing to use the Service after being asked to accept an updated version of these Terms, you agree to them on behalf of the workspace you administer.

1. What the Service is — and is not

The Service helps you moderate comments on the platforms you connect (currently YouTube and WordPress). It triages incoming comments, holds ambiguous ones for your review, and — only under a moderation policy you have explicitly approved — removes comments automatically on your behalf.

Honest limits, stated up front:

  • You own your moderation decisions. Automated removal happens only under the policy you configured and approved, and every action is attributed and reviewable in your action log. The Service is a tool acting on your instructions, not an editor of your community.
  • No moderation system is perfect. The Service will sometimes hold a comment a human would have passed, and pass a comment a human would have held. We do not warrant that all unwanted content will be caught, nor that no acceptable content will ever be flagged or removed.
  • The connected platforms are not ours. What happens to a comment on YouTube or WordPress is ultimately governed by that platform. If a platform changes or revokes API access, parts of the Service may stop working; we will tell you when that happens.

2. Your account and workspace

You must provide accurate account information and keep your credentials secure. You are responsible for the people you invite into your workspace and the roles you give them. Workspace administrators may bind the workspace to these Terms and to updated versions of them.

3. Acceptable use

You agree not to:

  • use the Service to harass, defame, or discriminate, or to suppress lawful speech in a manner that violates applicable law;
  • connect sources you do not own or lack authority to moderate;
  • probe, disrupt, or overload the Service, or attempt to access another customer's workspace or data;
  • resell or white-label the Service without a written agreement with us.

We may suspend a workspace that violates this section, after notice where practicable.

4. Your content and connected platforms

You retain all rights to your channels, sites, and comment data. You grant us the rights needed to operate the Service on that data on your behalf (see the Privacy Policy and the Data Processing Agreement). Your use of connected platforms remains subject to those platforms' own terms, and you warrant that connecting them to the Service does not breach those terms.

5. Plans, billing, and metering

  • Paid plans are billed through our payment processor (Stripe). We do not store your full card details.
  • Plan entitlements (connected sources, review volume, analysis capacity) are those of your current plan. Where a plan meters escalations or usage beyond an included allowance, the meter and any resulting charges are visible in your workspace before they bill.
  • Prices and plan shapes may change; changes apply from your next billing period and we will notify you in advance.
  • Taxes are your responsibility where the law places them on you.

6. Data protection

Two relationships, two documents:

  • Our Privacy Policy describes how LCS handles your personal data (account, billing, usage) as a controller.
  • The Data Processing Agreement (available from us, and summarised in the Privacy Policy) governs how LCS processes your commenters' personal data on your behalf as a processor.

7. Availability and support

We aim to keep the Service available continuously but do not offer a contractual uptime guarantee on self-serve plans. (Counsel/owner: confirm whether any SLA is offered at launch.) Scheduled maintenance and incidents are communicated in-product or by email.

8. Disclaimers and liability

(Counsel to settle the enforceable form of this section per governing law.) Intended posture: the Service is provided "as is"; we disclaim implied warranties to the extent permitted; neither party is liable for indirect or consequential loss; our aggregate liability is capped at the fees you paid in the twelve months before the claim, except for what cannot lawfully be capped (e.g. our own fraud or wilful misconduct, and our obligations under the DPA to the extent law requires).

9. Suspension, termination, and your data

You may cancel at any time from your workspace settings; cancellation takes effect at the end of the paid period. We may terminate for material breach that goes uncured after notice, or where required by law. After termination we provide a time-limited window to export your workspace data, after which it is deleted on the schedule described in the Privacy Policy. (The export/retention mechanics are specified in our offboarding process; counsel to confirm the committed windows.)

10. Changes to these Terms

Each version of these Terms carries a version identifier and effective date. When we publish a materially updated version, workspace administrators are asked to review and accept it before continuing to administer the workspace; the accepted version and time of acceptance are recorded per workspace. If you do not accept, you may cancel under section 9 — continued administration of the workspace after acceptance constitutes agreement.

11. Governing law and disputes

(Counsel: jurisdiction, venue, and any consumer-law carve-outs to be settled before launch — including EU customer mandatory-law positioning.)

12. Contact

Questions about these Terms: legal@littlecollie.com (counsel/owner to confirm the contact address before launch).